![]() ![]() I am saddened to think I spent almost 500$ on a piece that should not be expected to last 10 years. The wallet is falling apart and is unusable. I completely agree, but this is not normal wear and tear. So I called the 866# and customer service basically tells me that wear and tear is expected after 7 years. He also gave me the 866# and told me to try calling them. So the manager tells me that my only option is to take the wallet to my local cobbler (he even gave me the cobbler's card, which was nice, but counterintuitive), thus voiding the warranty on the wallet should anything else happen to it. I suppose there was a "bubble" (not sure how to describe) of leather that does not lay flat underneath the pen holder, but I only wanted the sides restitched and reglazed. I was so excited to use it again and when they took it out of the bag, it was not fixed! LV said it would take too much material to fix it. I received a call yesterday telling me the wallet was ready for pickup (no indication of what was about to happen). So I took the wallet to my local boutique and they quoted me a price of 84$ and 6-8 weeks to fix it. ![]() 2 of those showed significant seam damage. It was gently used until last year when I noticed most of the glaze had worn away and the seams were coming apart in 4 places. I purchased my porte tresor international wallet brand new in 2001. I am hoping someone might have some advice on how to proceed. Hi, yesterday I had a very frustrating and unexpected experience with LV. ![]()
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